Phoenix Natural Gas - Contact Us

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Contact Us

  • By Phone

    For enquiries, lines open from:

    Monday to Thursday - 8.30am to 7pm

    Friday 8.30am to 4.30pm

    Saturday/Sunday/Public Holidays – Closed

    03454 55 55 55*

    *Calls cost from 3p per minute from a BT landline. Calls from other networks may vary.

    Please note: All enquiries concerning your gas bill, prepayment meter card, direct debit or special payment arrangement should be directed to your gas supplier. Your gas supplier contact details can be found on your latest bill or statement.

  • In an emergency

    If you smell gas phone the 24-hour gas emergency service on 0800 002 001

  • By Email

    Department: Phoenix Energy Holdings

  • Post

    You can write to us at:

    Phoenix Group
    197 Airport Road West
    Belfast, BT3 9ED

  • Find Us

In an Emergency...