Phoenix Natural Gas - In an Emergency

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In an Emergency

In an Emergency

If you smell gas phone the 24-hour gas emergency service on 0800 002 001

Natural gas is a very convenient, clean and versatile fuel. But like all fuels it must be handled wisely to ensure its safety and efficiency.

If you think you smell gas:



Do Not

Do turn off the gas supply at the meter Do not turn any electrical switches, including door entry systems, on or off
Do open doors and windows for ventilation Do not use matches or light naked flames
Do extinguish all naked flames Do not smoke
Do check gas appliances to see if the gas has been left on unlit or that a pilot is out Do not leave it to someone else to call the emergency service
Do allow immediate access to our engineer  
Phone our 24-hour emergency line on 0800 002 001  


Also, for all reports of 'smell of gas in cellar' customers are advised:

  • Do not enter the cellar
  • Evacuate the entire premises

The call handling team will also try to establish if the building is mulit-occupancy, vulnerable customers and other useful information that can be passed onto the first response engineer.


How to Isolate Your Gas Supply

To turn off your gas supply, you first need to locate the gas isolation valve. In more modern houses, the gas meter and isolation valve are often located outside in a meter box.

For assistance in isolating your gas supply, please refer to the following video clip on our You Tube channel.

How to isolate your gas supply >>


Remember, if you smell gas phone the 24-hour gas emergency service on:

0800 002 001

In an Emergency...